Free Exchanges & Easy Returns!

If you are not satisfied with your purchase for any reason, you may return it within 30 days for a store credit or refund.  Our convenient pre-paid return label (UPS shipments only) is free for exchanges.  For returns, the cost of the return shipping will be automatically deducted from your refund.  It couldn't be easier!  Here are all the details of how it works...

Returns:

If you are not satisfied with your purchase for any reason, you may return it within 30 days for a refund or store credit. Any item received more than 30 days after the original ship date will be eligible for store credit only. No items will be accepted beyond 60 days from the original ship date. We are unable to accept returns of items that have been worn. All items must be returned in new condition with all original tags attached.

Your original shipping costs are non-refundable. If you use our prepaid return label, the cost of return shipping will be automatically deducted from your refund.

Exchanges:

If you would like to exchange any of your items for any reason, please email customerservice@tallcouture.com to request a prepaid label and we will provide free ground shipping on your exchange. This offer applies to one exchange shipment per order and does not apply to Final Clearance items.  We must receive your return within 30 days of the original ship date to qualify for free exchange shipping.  We are unable to provide a prepaid label for post office shipments, but we will still provide free shipping on the exchanged item when we ship it to you.

Final Clearance Items:

Final Clearance items may be returned within 30 days for store credit only. Final Clearance items will not be accepted beyond 30 days from the original ship date. We will not issue any refunds for Final Clearance items. Free shipping offers do not apply to Final Clearance items.

Refund Processing:

We will process your return in the order it is received and all refunds are issued within 30 days of receipt.  Please keep in mind that it may take up to 14 days for your package to reach us. In addition, banks often take one to two billing periods before refunds appear on your credit card statement. Your refund will be credited back to the same card used to make the original purchase.

Pre-paid Return Label:

A pre-paid return label is available upon request. Please email customerservice@tallcouture.com to request your return label. We will email a printable label and packing list to you.

Use of the return label is free for exchanges, excluding Final Clearance items.  For returns, the cost of the return shipping will be deducted from your refund.  For Final Clearance items, the cost of the return shipping will be deducted from your store credit.

How to Ship Your Return:

Please follow the detailed directions on the back of your packing list to return merchandise for exchange or credit. Always include a copy of your packing list with your return or exchange.  Always use a traceable form of shipping, for example UPS, Federal Express or Priority Mail. 

Returns should be shipped to:
Tall Couture Returns
395 Adams Street
Bedford Hills, NY 10507

If you require additional information, please contact a customer service representative toll free at 877.790.TALL (877.790.8255) or via email at customerservice@tallcouture.com

INTERNATIONAL ORDERS:

International Orders:

We are excited to offer a NEW international shipping option with faster shipping at better rates to a wider range of countries! They are experts at smooth, cost effective international shipping, and there are no extra fees for using this service. We think you are going to love it!

We have partnered with Bongo International to service our international customers.

Once you have created your Shopping Cart, choose the “International Customer Checkout” button, found below the Paypal button in your cart. You will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, Bongo will charge your credit card for the entire purchase. We will ship the goods to Bongo's Global Distribution Facility where Bongo will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.

NOTE: All payment, shipping, or return requests should be submitted to Bongo at Support@BongoUS.com

CONTACT TALL COUTURE:

EMAIL: Customer Service is available 24/7 via email: customerservice@tallcouture.com

PHONE: Toll Free 877.790.TALL (8255) Monday - Friday 10:00 am - 5:00 pm Eastern Time

Extended hours often available in the evenings via telephone or live chat.

PRIVACY STATEMENT


At Tall Couture, we work hard to earn and keep your trust, so we adhere to the following principles to protect your privacy:

We will never rent or sell your personally identifiable information to third parties for marketing purposes.
Any personally identifiable information that you provide will be secured with all industry standard protocols and technology.
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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdrawing your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at customerservice@tallcouture.com or mailing us at:
Tall Couture | Hot Fashion for Tall Women
395 Adams Street, Bedford Hills, New York, US, 10507

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at customerservice@tallcouture.com or by mail at
Tall Couture | Hot Fashion for Tall Women
[Re: Privacy Compliance Officer]
[395 Adams Street, Bedford Hills, New York, US, 10507
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